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Order Tracking


Please Note:

To track your order, simply input the tracking number you received in your shipping confirmation email into the box above. If need to select carrier, please choose "DHL eCommerce Asia".

If for whatever reason the tracking above isn't working, refer to this alternative tracking site.

You can expect to receive your package(s) through your local carrier once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier. It typically takes items 9 - 15 business days to arrive at their destination from the day you placed your order.

Order information may not appear in the tracking system until the package have been shipped. Please wait 48 to 72 hours after receiving your shipping confirmation email to track your shipment. Order information generally becomes available 48 to 72 hours after you place the order.

If you have questions about your order, please send us message online at our Contact Us Page or write an email to: customer@casefloral.zendesk.com. Emails and messages are typically answered within two business days, except for weekends and holidays.